All posts tagged success story

Looking Back: Micro Business YouBar visits Vistaprint

Earlier this Fall Anthony Flynn, owner and founder of YouBar, stopped by Vistaprint’s North American Business Unit in Lexington, Massachusetts. You may recognize Anthony from the newest Vistaprint television commercials running live now. Take a look at his recap from his day spent with us, as well as his overall experience of his micro business starring in a national broadcast commercial. 

As the owner of YouBar, a company that makes custom energy bars, I’ve given dozens of lectures, but I’ve never enjoyed an introduction as much as the one I got on the afternoon of September 16th at Vistaprint’s headquarters in Lexington, Massachusetts. I was sitting in the back row of the company’s cutting-edge auditorium for the launch of their newest national commercial. After it ran, Don LeBlanc, Vistaprint’s Chief Marketing Officer, got up, and in front of the packed, standing-room only auditorium, announced: “We have a celebrity amongst us – the star of the commercial: Anthony Flynn.” A bodyguard who had been assigned to watch me took my arm and helped pull me through the cheering crowd and up to the stage. “Thank you to everyone for having me here,” I said. “And boy am I glad I didn’t click spam on that first email I got from you!” 

Let me tell you a little bit about how I got there. My name is Anthony Flynn, and I’m the owner and founder of YouBar, a Los Angeles-based custom food company.  In 2006, we started out by making custom energy bars at home.  Since then we have expanded our company to include fully customized protein shakes, trail mix and cereal.  As our product line has grown we have used Vistaprint to expand our offerings, educate customers and look professional.  We use Vistaprint’s custom printing to make the informational inserts that go in our boxes of bars, the hats and t-shirts our staff wear, the company’s check and the business cards I carry in my wallet.

In June, I received what seemed like a fairly run-of-the-mill email from Vistaprint asking how my experience with them had been. I’m pretty busy with running YouBar, so, as with most take-it-or-leave-it emails I get, I almost hit delete. But I’ve always been extremely happy with everything I get from Vistaprint, so I decided it would be only fair to answer their questions. A few days later I got a call from someone in Vistaprint’s marketing department. “We’d like to make a commercial featuring YouBar,” she said. I said I’d be happy to do it, imagining that perhaps our logo, a couple pictures of our custom energy bars and several quotes might go up on their website.

I couldn’t have been more wrong (or more excited). Three weeks later, Vistaprint arrived at YouBar’s headquarters with a 50-man crew and filmed for 14 hours straight. We had an absolute blast. YouBar is a real family business – my mom, Ava Bise, is my co-founder, and my brother, Dennis, is YouBar’s couldn’t-live-without Vice President. On the day of filming, a make-up artist and hair stylist followed me, my mom, my brother and our customer service guru, Joel, around all day. Dennis juggled energy bars for the cameras. My mom, who, in addition to being the company’s co-founder is also a dancer, did some belly dancing. And our whole kitchen staff of 20 joked with the camera crew.

Vistaprint’s turnaround time on the commercial was incredible. The filming took place in August, and by September, I was at their HQ just outside of Boston for the launch party. When I arrived everyone I met greeted me by name even before I’d introduced myself. Because they’d spent the last month editing all the footage of me, they all said they felt like they already knew me.

At 4pm, it was premiere time. We headed down to the company’s glossy auditorium, where hundreds of the 800-strong staff had come to watch. There was a great atmosphere: the marketing department had laid out a red carpet with giant blow-up Oscars. They had hilarious faux-movie posters that said “Bar Wars,” and showed my face on the body of Luke Skywalker, my mom on Princess Leia, Dennis on C3P0, and Jimmy on R2D2.

After the commercial launch, we all headed to the atrium, where we drank wine and ate canapés and custom energy bars. All YouBars are personalized with customers’ own choice of name, and so these were named “Launch” for the commercial premiere. Then, they had me sit down at a table with a stack of a hundred of my headshots (I didn’t even know I had headshots!), and a line formed. I signed autographs for an hour and schmoozed.

Afterwards, Parker Swift, one of Vistaprint’s hip young marketing executives invited me to hit some of Boston’s bars with him. And certainly, the best part of the night was his introduction when we met up with his friends: “This is Anthony, the new star of our Vistaprint commercial.”

Micro Business Success the Second Time Around

In this week’s edition of Micro Business Tips Thursday, we wanted to find out what serial entrepreneurs can learn from past failures. To help get some answers, we asked our Facebook community the following question: What is your one piece of advice for someone who has failed as a small/micro business and is looking to start a new business venture?”

As expected, we received a lot of great feedback including the obvious answer of learning from past experiences. However, we were drawn to this answer from Azelia Tummelson:

“What you did not succeed at in the past may not have been meant to be for you, and it’s possible that the opportunity you have now may be what you will succeed at now. If at first you don’t succeed, try try again.”

To see the rest of the feedback, click here.

Have you failed in a small business venture only to learn from your experience the second (or third, or fourth) time around? We’ve love to hear your feedback in the comment section below!

Be sure to tune into our Facebook page next week for your chance to be featured on this blog.

“Working the Room” Effectively

Networking(1)This guest post is part of our ongoing Small Business Perspective series, and is written by Audrey Clarke, owner of Professionals Now, LLC in Tampa, FL.

As a small business owner, it is imperative to network and market as much as possible.  We understand that as a small business owner, you don’t have the large budgets for advertising or marketing. Well, there’s good news. You can network and advertise all at once with a name tag. We’ll talk about what type of name tag in just a moment. Read more…

When the Super Bowl Comes to Town

Image courtesy of the Boston Herald

This guest post is part of our ongoing Small Business Perspective series, and is written by Audrey Clark, owner of Professionals Now, LLC in Tampa, FL.

When big events come to town, it could mean big opportunities for your small business.  I had a personal experience when the Super Bowl came to the Tampa area last year, and it resulted in networking opportunities as well as knowledge that has helped carry me through as a small business since. Read more…

Sell Your Car To Save Your Biz

AP Photo/Papa Johns Pizza

AP Photo/Papa Johns Pizza

There was an interesting and inspiring story this past week regarding Papa John’s owner John Schnatter, who has become one of the most successful business owners in the past decade with his chain of pizza restaurants.  But the story wasn’t so much about Schnatter’s success as it was his sacrifice 25 years ago. Read more…

Take lessons from the big players

Typically there is a disconnect between small businesses and large businesses.  Oftentimes small businesses think that they can’t possibly emulate anything that the big players in business like Wal-Mart, Target and Sears are doing in the retail space.  Read more…

Two Small Businesses Can Be Better Than One

mindyA few weeks ago I highlighted different opportunities for small businesses to generate new customers. In that discussion was the idea of partnering with other local companies to help share marketing costs and resources to potentially acquire new customers.

With that tip in mind, Sheena Harrison recently penned a great story on CNN Money’s Small Business section  that shows examples of Detroit-based businesses coming together to help promote each other’s businesses (even when some were potential competitors). Harrison reports on some of the tactics being done in local neighborhoods to assure small businesses stay afloat and profitable.

Here are some of the highlights I took away from Harrison’s article that you may find useful as you look to partner with local businesses in your community:

  • Look for meetings to network: In Detroit, a site called OpenCityDetroit.com brings local companies together once a month to network, share stories/advice and ask questions. Read more…

The Importance of Customer Relationships

mindyNow more than ever it is important that your small business forms and maintains relationships with customers to ensure their experience with your business is positive. Establishing a connection with your customers keeps you top of mind and can also increases the chances customers will recommend you to their family and friends. Referrals are one of the most important ways of acquiring customers.  The overall goal of customer relationship management should be to improve your business service and to use customer information for target marketing initiatives.

Simply put, you need to build a relationship with your customer before somebody else does.

Here are a few tips to help build and maintain relationships with your customer base:

  • Suggestion cards: Suggestion cards (created from a business card) are a great, inexpensive way for customerscustomers to share feedback with you about their experience with your service. These cards should include contact information, a comment section and maybe a quick rating system on service, cleanliness (if applicable for your business), and things they would want to see. Whether customers are offering ideas to improve your business, general comments about their experience or simply to say “hi,” these cards can offer a wealth of valuable information. Using these cards at our family restaurant, we are able to connect one-on-one with customers while also gathering valuable information such as email and home addresses.  This allows us to send direct marketing materials to their homes, letting customers know of offers and specials we are running. We also noticed these cards were helpful to customers who did not feel comfortable voicing their opinion face-to-face. They allowed them to be truthful about their experience and give real feedback. Suggestions from customers have helped us make some key changes to the restaurant. Read more…

Silver lining for small businesses

It’s an old saying:  Behind every dark cloud there’ s a silver lining.  That’s also true of a recession, which oftentimes for cloud1small business means opportunities.  In a recent piece by Matthew Bandyk in US News & World Report’s Small Business and Entrepreneurs section, he outlines some of those silver linings.

It’s an interesting look at trends that occur during a recession which spur small business growth.  For example, job security oftentimes hampers the development of small businesses because people aren’t willing to take the risk.  In a downturn, that risk might become more palatable.  Another is that while borrowing has become more difficult, it’s also much cheaper for those that can secure loans. The prime rate in the US has gone from 8% to 3.5%.

Also, many industries actually grow during a recession, so they might be advantageous to get into or emulate. You can find the entire story here.

Are you seeing any silver linings to the recession?  Has it prompted you to finally launch your business?

Small Business Success Story – Pressed Sandwiches

Image Cortesy Pressed

Image Courtesy Pressed

Last week we asked for your small business success stories so that we could share your experience with other readers and small business owners. Today we’ll feature two strategies from Pressed Sandwiches in Boston, courtesy of Dan H, that touch upon customer retention and acquisition. Read more…