Archive for November, 2011

Looking back on Small Business Saturday

If you are a micro business owner, you are likely familiar with the celebration of Small Business Saturday which kicked off its second year this past weekend. For those not familiar with the newly formed “holiday,” Small Business Saturday is a day dedicated to supporting small businesses
on one of the busiest shopping weekends of the year (weekend after Thanksgiving). The day encourages consumers to think small as they plan the holiday gift buying and shop at their local, independently owned small businesses. 

While you were likely busy planning your Small Business Saturday strategy in between Thanksgiving and family activities, you may have missed some great small business articles that came out. Here are a couple articles we found interesting from over the weekend:

Small Business Saturday In this guest reporter piece in the Baltimore Sun, one woman relives how she spent her Small Business Saturday within the greater Baltimore area. Take a look at what small business specials stuck-out to this consumer, perhaps there is an idea  that you can incorporate into your future marketing plans.

Next Year, Small Should Go Big Do you think Small Business Saturday could be even bigger? This Portfolio.com article would agree with you. Take a look at how this reporter would change next years celebration to help get even more exposure. While we’re throwing out ideas on how to improve Small Business Saturday, we’d be interested to hear how you would improve the overall event. Please feel free to share your comments below!

Some small business owners fear holiday competition As many small businesses are able to thrive in a down economy, the unfortunate reality is that many are failing for a variety of reasons. This recent KRMG.com piece looks at one flea market shop that is in the midst of hard times due to growing competition from new “big box” stores and consumers taking less advantage of small businesses. Who do you consider your biggest competitor? The big box stores, or other small businesses?

How One Entrepreneur Promotes ‘Cultural Commonality’ Through Tea Outside of the obvious “generate revenue” and “be my own boss,” what do you want to get out of your micro business? For one entrepreneur, featured on Forbes.com, she wanted her tea shop to “promote international tea arts that enhances cultural commonality, health awareness and quality leisure.” Pretty impressive goals for a small business start-up. But the article showcases an important message that your micro business is exactly that, yours. You have the control to guide the business how you envision it and provide services with your own unique flair and creativity.

We’d be interested to hear how you spent your Small Business Saturday! Please share your comments below!

Happy Thanksgiving Micro Business Owners

Our editorial team will be taking a break from drafting up some posts to observe the Thanksgiving holiday. We’ll be back with some fresh content on Monday morning. So from our family to yours, have a happy Thanksgiving.

Looking Back: Micro Business YouBar visits Vistaprint

Earlier this Fall Anthony Flynn, owner and founder of YouBar, stopped by Vistaprint’s North American Business Unit in Lexington, Massachusetts. You may recognize Anthony from the newest Vistaprint television commercials running live now. Take a look at his recap from his day spent with us, as well as his overall experience of his micro business starring in a national broadcast commercial. 

As the owner of YouBar, a company that makes custom energy bars, I’ve given dozens of lectures, but I’ve never enjoyed an introduction as much as the one I got on the afternoon of September 16th at Vistaprint’s headquarters in Lexington, Massachusetts. I was sitting in the back row of the company’s cutting-edge auditorium for the launch of their newest national commercial. After it ran, Don LeBlanc, Vistaprint’s Chief Marketing Officer, got up, and in front of the packed, standing-room only auditorium, announced: “We have a celebrity amongst us – the star of the commercial: Anthony Flynn.” A bodyguard who had been assigned to watch me took my arm and helped pull me through the cheering crowd and up to the stage. “Thank you to everyone for having me here,” I said. “And boy am I glad I didn’t click spam on that first email I got from you!” 

Let me tell you a little bit about how I got there. My name is Anthony Flynn, and I’m the owner and founder of YouBar, a Los Angeles-based custom food company.  In 2006, we started out by making custom energy bars at home.  Since then we have expanded our company to include fully customized protein shakes, trail mix and cereal.  As our product line has grown we have used Vistaprint to expand our offerings, educate customers and look professional.  We use Vistaprint’s custom printing to make the informational inserts that go in our boxes of bars, the hats and t-shirts our staff wear, the company’s check and the business cards I carry in my wallet.

In June, I received what seemed like a fairly run-of-the-mill email from Vistaprint asking how my experience with them had been. I’m pretty busy with running YouBar, so, as with most take-it-or-leave-it emails I get, I almost hit delete. But I’ve always been extremely happy with everything I get from Vistaprint, so I decided it would be only fair to answer their questions. A few days later I got a call from someone in Vistaprint’s marketing department. “We’d like to make a commercial featuring YouBar,” she said. I said I’d be happy to do it, imagining that perhaps our logo, a couple pictures of our custom energy bars and several quotes might go up on their website.

I couldn’t have been more wrong (or more excited). Three weeks later, Vistaprint arrived at YouBar’s headquarters with a 50-man crew and filmed for 14 hours straight. We had an absolute blast. YouBar is a real family business – my mom, Ava Bise, is my co-founder, and my brother, Dennis, is YouBar’s couldn’t-live-without Vice President. On the day of filming, a make-up artist and hair stylist followed me, my mom, my brother and our customer service guru, Joel, around all day. Dennis juggled energy bars for the cameras. My mom, who, in addition to being the company’s co-founder is also a dancer, did some belly dancing. And our whole kitchen staff of 20 joked with the camera crew.

Vistaprint’s turnaround time on the commercial was incredible. The filming took place in August, and by September, I was at their HQ just outside of Boston for the launch party. When I arrived everyone I met greeted me by name even before I’d introduced myself. Because they’d spent the last month editing all the footage of me, they all said they felt like they already knew me.

At 4pm, it was premiere time. We headed down to the company’s glossy auditorium, where hundreds of the 800-strong staff had come to watch. There was a great atmosphere: the marketing department had laid out a red carpet with giant blow-up Oscars. They had hilarious faux-movie posters that said “Bar Wars,” and showed my face on the body of Luke Skywalker, my mom on Princess Leia, Dennis on C3P0, and Jimmy on R2D2.

After the commercial launch, we all headed to the atrium, where we drank wine and ate canapés and custom energy bars. All YouBars are personalized with customers’ own choice of name, and so these were named “Launch” for the commercial premiere. Then, they had me sit down at a table with a stack of a hundred of my headshots (I didn’t even know I had headshots!), and a line formed. I signed autographs for an hour and schmoozed.

Afterwards, Parker Swift, one of Vistaprint’s hip young marketing executives invited me to hit some of Boston’s bars with him. And certainly, the best part of the night was his introduction when we met up with his friends: “This is Anthony, the new star of our Vistaprint commercial.”

MBR: SMB Idols, What Customers are Searching for & Executing Plan C

Gary signing the contractHi everyone, hope that you had a great week. Our team was busy this week including a participation in the inaugural eBay Chat on Twitter. We also collected five great articles that offer some tips that may help your business including Google search, business owners to emulate and building trust with customers. The Micro Business Roundup will be going on a one-week hiatus as our team will be celebrating the Thanksgiving holiday.

7 Business Leaders Worth Looking Up To – When you started your business, was there someone you looked up to? Is there a business owner that you look to follow in their footsteps? If you don’t have someone that you look to for inspiration, take a minute to look at this list of seven figures offered up from Small Biz TrendsLisa Barone for some potential idols.

What search terms lead people to your site – Do you know how your customers find your site on Google? What keyword drives the most visitors? If you are interested in finding this out, check out this quick read from Small Biz Survival.

5 Easy Ways to Close a Deal – if you have trouble closing a sale or would like some pointers on how to do it more effectively, be sure to read these five easy tips from Geoffrey James.

Build Trust Through E-mail And Social Media Feedback – Trust is something that should never be taken for granted, especially when it comes to your customers. One way to build up trust with them is to solicit feedback and then to take action on it.  This post on Open Forum offers some tips of rolling out this kind of initiative.

Maybe It’s Time for Plan C – This article in the New York Times, takes a look at a number of entrepreneurs that recently started a business due to the current economic situation. Instead of being a fallback plan or “Plan B,” many of these business owners have seen their dream job turn into a non-stop endeavor.

 

Image - Marc van der Chijs

What makes a successful entrepreneur?

Keeping with our Thursday tradition, earlier today we asked our micro business owners for their advice on a business issue. Given we’ve been discussing entrepreneurial issues, we wanted to find out what entrepreneurs thought made them a success, as in, what traits they found most beneficial. So for this week’s edition of Micro Business Tips Thursday, we asked the Vistaprint Facebook community: Do you consider yourself a successful entrepreneur? If yes, what traits would you say have helped guide your success?

While we received a handful of great responses, we were really drawn to Janet Zaras‘s answer. 

“Never stop moving forward. Appreciate what you have, but always keep looking for more. Keep learning new things to make your business better and never stop looking for more clients. Take care of the clients you have and treat them how you would like to be treated.”

Click here to see all of this week’s responses.

So what traits do you think makes you a strong entrepreneur? We’d love to keep the conversation going by hearing your answers below!

While we will be off next Thursday celebrating Thanksgiving with family and friends, be sure to check back in two weeks for your next chance to be featured on this blog.

Global Entrepreneurship Week: American entrepreneurs driven by necessity, not opportunity

In case you missed our post on Monday, we are currently celebrating Global Entrepreneurship Week (GEW) across the World. Whether you’re interesting in taking your business globally or are simply curious in how other entrepreneurs act across the globe, this is a great week to get out there and find out what global entrepreneurism is all about. To take a look at what GEW events are happening in the United States, be sure to check out the GEW USA dedicated page. 

While we were taking a look around at different GEW happenings, we came across this interesting National Entrepreneurial Assessment for the United States from the Global Entrepreneurship Monitor. We were surprised to read that while entrepreneurship activity declined slightly in recent years, those who were creating a small, micro business were doing it out of necessity and not opportunity. In the United States, the percent of early-stage entrepreneurship activity that resulted from individuals searching for some source of income rose from 23 percent in 2009 to 28 percent in 2010. To put that figure in perspective for GEW, the worldwide average for necessity-driven entrepreneurship is 20 percent.

As a micro business owner, we thought you’d be interested to also learn from the Global Entrepreneurship Monitor that:

  • Early-stage entrepreneurs are positive thinkers — 23.3% expect to create more than 10 jobs with 50% growth over the next 5 years.
  • The gender gap is narrowing due to a slight increase in the activity of women combined with a big drop in the activity of men.  Entrepreneurial activity of women increased to 5.6% up from 5.0% in 2009, while men dropped from 8.8% in 2009 to 6.7% in 2010.
  • The U.S. rate of early-stage start-ups, when compared to innovation-driven economies around the world, was markedly lower than in the past. Historically, the U.S. has been the global leader in taking a start-up to the next level.

We’d be interested to hear your thoughts on some of these findings including if creating your micro business was more out of necessity or driven by other factors. Looking at the first bullet point, and having conducted research on the typical micro business owner, we’d say very few of you are part of the 23.3 percent who expect to grow their business beyond ten employees. In particular we’d be interested to hear from our Midwest micro business owners, whose region was part of the greatest rebound in entrepreneurship since 2009.

Global Entrepreneurship Week: Taking your Micro Business Global

Happy Global Entrepreneurship Week (GLE) all! For those who may not know what the GLE is or what it is all about, this week is the world’s largest celebration of the innovators and job creators, who launch startups that bring their ideas to life while driving economic growth. The goal of this week is to inspire people all over the world to explore their potential as entrepreneurs. Activities are created to connect participants to potential collaborators, mentors and even investors. Now in its third year, GLE was launched by former UK Prime Minister Gordon Brown and Carl Schramm, the president and CEO of the Ewing Marion Kauffman Foundation. The celebratory week has grown to 115 countries with nearly 24,000 partner organizations planning more than 37,000 activities that directly engage more than 7 million people.

GLE got us thinking about how great it is to be an entrepreneur in this day in age. To think that your micro business, likely started in your home, can reach to the corners of Earth via technology, specifically speaking, the internet. A well crafted business website set-up correctly with Search Engine Optimization (SEO) and strategic marketing push behind it can potentially reach not only those in your surrounding town or state, but across the globe!

If your micro business has a product that can be shipped, here are a few tips and tools to help maximize your website capabilities to help reach a wider audience:

  • PayPal – If you’re a micro business who sells their products online already, you are likely familiar with the popular online payment tool PayPal. Given PayPal is most widely used platform for online payments, we’ll showcase them. PayPal’s website touts a network of more than 190 countries and regions with multiple currencies that can give your micro business a flexible way to receive payments from customers from afar. Here is some more information about PayPal’s worldwide reach.
  • Website Translator – While English is considered by many to be the third largest language by number of native speakers, there are still two larger groups: Mandarin Chinese and Spanish. Given your website is likely geared towards English speaking customers; you are missing two larger groups of potential customers in the global economy (among other sizeable groups after English). While there are tools out there that will allow you to create buttons to easily translate your website, these can be expensive. A more cost-effective (free) method would be adding a Google Translate Tool to your website.
  • Shipping Your Product – Getting products to the customers in the United States in a timely fashion while keeping costs affordable is always a priority of a micro business owner. Shipping internationally is no different, but additional hurdles to jump over can make logistics tough. Luckily different shipping carriers have set-up special portals for small businesses to help make the process easier. Sites that offer small business options include United Postal Service, FedEx, and the United States Postal Service among others.

Have you thought about taking your small, micro business to a global level? Would you be excited to take your business to this level or would you be happy keeping your business at the level it’s currently at?

MBR: Freak Weather, SMB LinkedIn Usage, Young Entrepreneurs & Starbucks Indivisible Movement

Hey everyone, hope your week was as productive as ours and hopefully some of you have today off in honor of Veterans Day. In this week’s edition if the Micro Business Roundup, we’ve got five great pieces of content including Starbucks’ campaign to spur job growth, LinkedIn usage and a program for young entrepreneurs from the SBA. Enjoy and have a great weekend.

6 Ways SMBs Can Benefit From LinkedIn – When it comes to social networks, LinkedIn seems to draw the short end of the stick when compared to Twitter and Facebook. That number is kind of surprising given the networking opportunities that the professional network offers. If you have considered using LinkedIn in the past for your business or are on the fence on using it, you might want to consider these six benefits that the network offers small business owners.

Local weather changes present small biz opportunities – No one can predict the weather, but that is not to say that you can’t be prepared should the unexpected happen. In my recent article in for Boston.com I talked to a few Boston-based businesses that were able to benefit from being prepared.

5 Ways to Keep Your Biggest Customer – You know who your best customers are. The question is, are they happy? This article from Inc.’s Geoffrey James looks at some good approaches on keeping your company in the good graces of your best customers.

SBA Kicks Off Young Entrepreneur Series – If you are a young entrepreneur, you won’t want to miss out on this five-city series from the SBA that offers education for the next generation of entrepreneurs.

Ensuring you get paid in an uncertain economy

337/365: The Big MoneyEarlier today we continued our Thursday tradition of asking real micro business owners for their advice on a business issue. For this week’s edition of Micro Business Tips Thursday, we asked the Vistaprint Facebook community: If you are having trouble collecting payments from your customers during this current struggling economy, what measures do you take to help collect?

While we received a number of great answers, the top response to our query came from Raven Paris Robinson who provided us with three tips for other micro business owners:

I am freelance public relations consultant. Three ways I have been handing collecting payments in this economy are: First I get the first and last months’ payment for any contract period I work in. This helps because if they fall behind tough times they know they are good for one month, and so am I. I began adding small services to their package for the same price such as virtual assistant, scheduling, blog posts, ect.; services that cost me nothing to add on but make me more of an asset to their business. Third (completely last result) if someone really is unable to afford PR, I may cut back one or more PR outlets of service, even if the end result ends up with me solely doing a pro bono twitter campaign or cutting all services and assisting with Facebook, for a free month, it’s a tough time I like to work with people. We all will come across hard times if we work together we can get through them.

Click here to see all of this week’s responses.

How do you deal with late payments? Are you prepared and flexible like Raven or do you do something different? We’d love to hear from you in the comments below.

Be sure to tune in next Thursday for your chance to be featured on this blog.

Image -  DavidDMuir

Sick of waiting for a check? Consider mobile payments

“The check is in the mail,” may be the most dreaded word in all of business.

square dongleWhile there are times when the check is, in fact, in the mail, more times than not the phrase is uttered when a customer has simply forgotten to pay the bill. It happens to everyone at some point in time, and we’ve all been guilty of uttering it at some point.

While not getting paid on time can be an inconvenience to a large company, it can be quite devastating for a small business owner. Waiting for all of the checks to clear can spark a juggling act for these business owners who have to make payroll, pay vendors, and take on new projects all while avoiding dipping into their personal savings.

If this has happened to you, you’ve probably wished for some kind of easy solution. If you own a smartphone, your wish has been granted with mobile payment systems. If your customers have a credit or debit card on hand, you can simply swipe and sign from your smartphone. Below are three options for mobile payments.

Intuit GoPayment – Intuit offers users a free application and card reader. The company also offers two types of plans for businesses. The first is a pay as you go model where users pay only when they use GoPayment. Businesses that rely heavily on the application for payments can opt for the high-volume plan with a monthly rate and lower fees. Click here for a full description of their plans.

PAYware Mobile – This option from Verifone is exclusive to the Apple iPhone. Users interested in this software need to create a merchant account with Verifone and then can select a plan that meets their need. You will also need to purchase a card reader available at select merchants.

Square – Like Intuit, Square offers a free card reader compatible with Android and Apple devices. Businesses are charged 2.75% on credit card swipes and can set up an account within minutes. Funds are available in the business’ bank account the following business day.

Before adding mobile payments to your payment arsenal, be sure to evaluate a few different options while carefully reading the terms and conditions of each provider.

Do you use mobile payments for your business? If so, we’d love to hear about it below.

Image -  adafruit